Accepted Document Formats and Maximum Sizes
To verify your account at Gambiva casino, you will need to upload specific documents. The platform accepts files in common, easily accessible formats to ensure a smooth process. For identification, you can upload a scanned copy or a clear photograph of your passport, driver’s license, or national ID card. For proof of address, a utility bill, bank statement, or official government letter is required. All documents must be current, typically issued within the last three months. The maximum file size for any single upload is 5MB. Accepted file types include PDF, JPG, and PNG. Ensuring your files are within these limits and are legible will prevent immediate rejection by the automated system.
Step-by-Step Guide to Uploading Your Documents
Navigating the verification process is straightforward if you follow these steps. First, log into your Gambiva account and navigate to the ‘My Account’ section. Look for a tab or link labeled ‘Verification’ or ‘Account Verification’. You will be presented with a list of required documents to upload. Click the ‘Upload’ button next to each category. Select the correct file from your device. Once all files are uploaded, submit them for review. You will typically receive an automated email confirmation that your documents have been received. The entire process usually takes less than ten minutes to complete if you have your files ready.
| Document Type | Purpose | Accepted Format |
|---|---|---|
| Proof of Identity (POI) | Verifies your name and date of birth | PDF, JPG, PNG (Max 5MB) |
| Proof of Address (POA) | Confirms your residential address | PDF, JPG, PNG (Max 5MB) |
| Payment Method Proof | Verifies ownership of card or e-wallet | PDF, JPG, PNG (Max 5MB) |
Common Upload Errors and How to Fix Them
Many users encounter similar technical issues during upload. The most common error is attempting to upload a file that exceeds the 5MB size limit. If this happens, use free online tools to compress your image or PDF before trying again. Another frequent problem is uploading a document in an unsupported format; always ensure your file is a PDF, JPG, or PNG. Blurry or cropped images that make text unreadable will also be rejected. Always double-check that all four corners of your ID are visible and that all text on a utility bill is clear.
Verification Timelines and What to Expect
After submitting your documents, the waiting period begins. Standard verification at Gambiva typically takes between 24 and 48 hours. This process can be longer during weekends or public holidays due to reduced staff. You will receive an email notification once your verification is approved. If there is an issue, such as an invalid document, the support team will contact you via email detailing the problem and instructing you on how to resubmit the correct file. Until your account is fully verified, you may be unable to process withdrawals, which is a standard security practice across online gaming platforms.
Why Verification is Crucial for Bonuses and Withdrawals
Account verification is not just a formality; it is a critical security and compliance step. Its completion directly impacts your ability to enjoy the full benefits of your account. For instance, you will be unable to withdraw any winnings until your identity is confirmed. Furthermore, many promotional offers, including a Gambiva bonus or coveted Gambiva no deposit offers, require a verified account to be credited or withdrawn. Always ensure your account is verified before attempting to use a Gambiva promo code to claim Gambiva free spins or other rewards. This process protects both you and the casino from fraudulent activity, ensuring a secure gaming environment for everyone.
If you continue to experience problems with the upload process, a reliable resource for further assistance is garden-crafts.co.uk/contact.htm.
- Have your documents scanned and saved in a supported format before starting.
- Ensure file sizes are under 5MB to avoid upload failures.
- Double-check the clarity and completeness of each image.
- Submit all required documents in one session to speed up review.
- Monitor your email for status updates or requests for more information.